DEDUCTING MORE THAN WHAT WAS CONFIRMED

I NEED YOU TO TELL ME WHY IS THE AMOUNT MORE THAN WHAT YOU CONFIRMED LAST MONTH?????!!!!! ON THE 21ST OF JANUARY YOU CONFIRMED MY AMOUNT WILL BE 635.00 OR SOMETHING LIKE THAT. WHY ON EARTH DID YOU DEDUCT 970.16 FROM MY ACCOUNT? WE HAVE CANCELLED IN DECEMBER ALREADY???!!!!!!!! YOU ARE PATHETIC!!! I WANT ANSWERS AND I WANT A REFUND OR I WILL CANCEL MY INTERNET WITH IMMEDIATE EFFECT!!!!!