TG
Tash G

1 reviews | Active since Dec 2015

31 Oct 2022, 08:29

Deducting money off my account ellegally

We were with Rain i think almost 2 years. We cancelled with them due to is needing better speed on our line and because their towers were always offline or something. So when we joined it said it was a month to month contract so they obviously took the forst amount from our account before sending us the router etc. I cancelled with rain in middle September. They then still deducted money off my account on the 25th september. I called them and they said that when we joined the first two months they did not deduct the full amounts and then making it so its not actually a month to month contract. And that we still owe them for September. End of October is here and they deducted again on the 25th. I went online and saw there is another debit in place for end of November. So i think its totally ridiculous how they are *****ing money and false advertising. The bank says they cannot reverse the money as its an internet transaction that goes off as my bank card is loaded on their website. Which i also cant remove as it does not give me an option. So i am hoping that after this review some one calls us as of i dont receive my money back for the last two debit orders i am going to the news papers after this.

0
Replies (3)
Rain
Rain's reply31 Oct 2022, 08:55
Official
Hi Tash 

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain
TG
Tash G's update31 Oct 2022, 10:03
Reviewer Update
My account has always been set to debit on the 25th. But even then i have always paid my account. And with all the credits that was given it should still have stayed a month to month contract so that when i cancelled nothing should have been debited off my account. I cancelled my show max on the same day as i did with rain as we switched over to disney plus and they dit not debit my account as like i said before it was a month to month contract and that should have been the same with rain. Some one has just called me from rain. Like i said- dont tell some one its a month to month contract then when they cancel its this whole story. We have you 5g router and will give it back once we get refunded for the debit order for Ocotber.

Thank you
Rain
Rain's reply31 Oct 2022, 12:08
Official
By Month to Month, we mean that you can cancel any time as there are no contracts.