Deducting money from wrong people

Bad service. Rain deducted my money without me having a contract with them and now I have been trying to reach them and they are not available. Please return my money. You are *****ing from the poor during this pandemic times where we need to makes means to survive and you come and ***** the little we have.

It’s been two months trying to reach out to you with no response. I am so depressed now cause of what you guys are doing to me. Is this how you treat people. Please return my money.