NS
Noluthando S
1 reviews | Active since Sept 2019
26 Apr 2022, 11:53
Deducting from my account even though I no longer use their services
I am not receiving any network coverage at Gugulethu it is very poor and Rain is also fully aware of that so I cancelled their service via support as they are the only people communicating with us and the support never responded to my email after they were attending to my complaint emails about the network coverages. i started send emails on the 1 March 2022 and right after my email they deducted on my account not once but twice, I send another email now in April and they deducted in my account on the 25th April 2022. I want my money back because the usage coverage is 0 so I don't understand why is Rain deducting my number constantly. I also trying removing my card number but it doesn't allow me.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
26 Apr 2022, 11:57Hi Noluthando
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply26 Apr 2022, 11:57
Official
Hi Noluthando
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
NS
Noluthando S's updateReviewer Update
28 Apr 2022, 15:41How long must I wait for the refund? Do you now have contact number? I have been looking for this number since I cancelled. Which number did you call me from I can return the call or you can call me now I am waiting for your call.
NS
Noluthando S's update28 Apr 2022, 15:41
Reviewer Update
How long must I wait for the refund? Do you now have contact number? I have been looking for this number since I cancelled. Which number did you call me from I can return the call or you can call me now I am waiting for your call.
NS
Noluthando S's updateReviewer Update
29 Apr 2022, 13:53I want all my money because I wasn't using your services as from February 2022 and you double deducted on my account on the 25 February a lump sum of R873.02- you first deducted R718.50 and on the same day you deducted R154.52 and its even way than my instalment and on the 25th March 2022 you deducted R 222.39 and now on the 25th April 2022 you deducted R 479 so all together its R1574.41. if I have to send out all my email communication to the media, Hello Peter, Twitter and Facebook I will gladly do so and what I like there people will see who was my supporter and reference codes I was given.
Please let me know your 7 to 10 working days its starting from when and ending when. I need to track it so that i can send all the emails i have if i do not receive my money in time.
Please let me know your 7 to 10 working days its starting from when and ending when. I need to track it so that i can send all the emails i have if i do not receive my money in time.
NS
Noluthando S's update29 Apr 2022, 13:53
Reviewer Update
I want all my money because I wasn't using your services as from February 2022 and you double deducted on my account on the 25 February a lump sum of R873.02- you first deducted R718.50 and on the same day you deducted R154.52 and its even way than my instalment and on the 25th March 2022 you deducted R 222.39 and now on the 25th April 2022 you deducted R 479 so all together its R1574.41. if I have to send out all my email communication to the media, Hello Peter, Twitter and Facebook I will gladly do so and what I like there people will see who was my supporter and reference codes I was given.
Please let me know your 7 to 10 working days its starting from when and ending when. I need to track it so that i can send all the emails i have if i do not receive my money in time.
Please let me know your 7 to 10 working days its starting from when and ending when. I need to track it so that i can send all the emails i have if i do not receive my money in time.
NS
Noluthando S's updateReviewer Update
05 May 2022, 13:17As for your information i do not owe you any money for November and December as that was paid into your account and i double paid you, please check your account. These months i had bonus so why would i pay you? in case if i never used your network so why do i have to pay for the 0 usage?
i want and i am expecting to get all the money that is owed to me by Rain that you deducted after i told you that i am cancelling the services and in January i transfer money into your account it was not deducted as you are claiming but i never even get to use it and i went to MTN and i took a contract with them form a Home Wifi as my child need to start school and your Rain was failing us. Check my call logs and my tickets you will see when did i start complaining about YOUR BAD service.
please lets not argue about my money you have already done too much damage so don't make things worse.
when must i expect my money in my account? Just pay back my money please.
i want and i am expecting to get all the money that is owed to me by Rain that you deducted after i told you that i am cancelling the services and in January i transfer money into your account it was not deducted as you are claiming but i never even get to use it and i went to MTN and i took a contract with them form a Home Wifi as my child need to start school and your Rain was failing us. Check my call logs and my tickets you will see when did i start complaining about YOUR BAD service.
please lets not argue about my money you have already done too much damage so don't make things worse.
when must i expect my money in my account? Just pay back my money please.
NS
Noluthando S's update05 May 2022, 13:17
Reviewer Update
As for your information i do not owe you any money for November and December as that was paid into your account and i double paid you, please check your account. These months i had bonus so why would i pay you? in case if i never used your network so why do i have to pay for the 0 usage?
i want and i am expecting to get all the money that is owed to me by Rain that you deducted after i told you that i am cancelling the services and in January i transfer money into your account it was not deducted as you are claiming but i never even get to use it and i went to MTN and i took a contract with them form a Home Wifi as my child need to start school and your Rain was failing us. Check my call logs and my tickets you will see when did i start complaining about YOUR BAD service.
please lets not argue about my money you have already done too much damage so don't make things worse.
when must i expect my money in my account? Just pay back my money please.
i want and i am expecting to get all the money that is owed to me by Rain that you deducted after i told you that i am cancelling the services and in January i transfer money into your account it was not deducted as you are claiming but i never even get to use it and i went to MTN and i took a contract with them form a Home Wifi as my child need to start school and your Rain was failing us. Check my call logs and my tickets you will see when did i start complaining about YOUR BAD service.
please lets not argue about my money you have already done too much damage so don't make things worse.
when must i expect my money in my account? Just pay back my money please.