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AS
Aphelele S

1 reviews | Active since Jul 2022

01 Jul 2022, 16:20

Deducted 3 times in 1 day

I have my account debited 3 times today instead of once. Their call centre agent that I spoke with said to email him my proof of the transactions, which I did, and still nothing. This is pathetic customer service. I want my money back!!

0
Replies (7)
Rain
Rain's reply01 Jul 2022, 16:36
Official
Hi Aphelele 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
AS
Aphelele S's update02 Jul 2022, 13:03
Reviewer Update
Thank you
AS
Aphelele S's update04 Jul 2022, 12:04
Reviewer Update
Hello. May I have an update
AS
Aphelele S's update04 Jul 2022, 13:05
Reviewer Update
This is really a bad service. You made a mistake by triple debiting not double, it was R499 x 3 deducted from my account. I must now wait 7-10 working days to get my money back. I think I shall be cancelling my service with you guys as this is an unfair inconvenience to me.
AS
Aphelele S's update04 Jul 2022, 13:13
Reviewer Update
My refund is R998 and not R499. I will be reporting this as ***** if I don’t get my R998.
AS
Aphelele S's update05 Jul 2022, 08:49
Reviewer Update
Hi. May I get a response as you have said I’m going getting back R499 whereas it’s meant to be R998. It was a triple debit not a double and I provided proof of that.
Rain
Rain's reply05 Jul 2022, 13:39
Official
Hi 

Please note that the third one didn't go through. It failed I checked with the finance department. 

Please check with the bank