Decline in Rain Data's Service Offering

I am very disappointed as I recommended my folks get rain and I set it up on my profile. We even upgraded to a %G which should according to Rain run well at this location. The wifi has been off far more than on for two weeks now. I logged a complaint and had a service rep call us and change the set up, nothings changed. She said she would call the following day to see if there was improvement. Her number called me twice and each time i answered she put down in my ear. The number won't allow a ring back, which I assume they know so much easier to conclude a call like this when an issue is unfixable one can only assume. Iv logged a second call to no avail. I was previously impressed in my own own home, so really disappointed to see such a shocking decline in service across the board in a few months.