Deceptive Cancellation Process & Unauthorized Deductions – Beware of Rain's AI Bot!

I am utterly appalled by Rain's ********* business practices, misleading customer service, and outright refusal to honor their own written confirmations.

On April 16, 2026, I initiated a cancellation for a mobile SIM via Rain's official WhatsApp channel. During this interaction: I was assigned to an agent named "Leila," who confirmed my cancellation was officially scheduled for May 1, 2026.

I specifically asked about billing, and Leila explicitly promised that no debit orders would go off at the end of April or on May 1, 2026. Despite these written assurances, Rain went ahead and deducted R169.00 from my bank account at the end of April, and then another R169.00 at the end of May.

When I followed up on the same official WhatsApp channel on June 1, 2026, the system once again verified that my cancellation had taken effect on May 1. The channel acknowledged the error, confirmed my account balance was zero, and opened a support ticket to process my refund. However, the situation went from *********** to entirely deceptive. Later that morning, a human advisor called me and blatantly denied that any cancellation request existed on their system. She outright refused to process my refund. Shockingly, she casually informed me that the WhatsApp agent ("Leila") is actually an AI bot, and that cancellations must be done over the phone.At no point during my extensive April interaction was I informed that I was speaking to an AI, nor was I ever told that the platform was invalid for processing a cancellation.

Rain is deploying bots to falsely confirm account closures, continuing to raid customers' bank accounts, and then using the excuse of "it was just an AI" to refuse refunds.If you are considering joining Rain, avoid them at all costs. Based on several other reviews, taking money after cancellations appears to be standard operating procedure for them. They will lie to you in writing and then refuse to take accountability for their own faulty systems.

I demand an immediate and full refund for the unauthorized deductions taken from my account after April 16, 2026.

Sincerely,Cindy Conway