Debt collectors worthy of communication over clients

Disappointed

I recently received a call from a debt collector for a Rain account I closed in 2021. The debt collector notified me that I owed Rain R499 from 2021. After being a loyal client for some years, Rain decided to forward this matter to debt collector without even notifying me. When I called about the matter, I was informed that Rain had been sending me a statement on their website for years. No efforts were made to send the statement or any kind of communication to my personal email address or even call me. I had not changed my number and email address since 2021. They had no confirmation whether or not I was receiving their correspondences. No other information could be provided besides “ma’am you owe R499” when I called to enquire about the matter.

I am disappointed in the approach used by the company to resolve this. No efforts were made to confirm that I have received their message. I was a client for years and have never given them a reason to believe I cannot pay R499. Now, to use your resources to approach a debt collector without even contacting me directly for the amount is ridiculous and in contravention of the Section 129 Notice.

I paid the amount on the same day I was notified by the debt collector that I needed to pay. I however regret my decision and should have not done so. For this, you have lost a loyal client.