******* debits

Rain debited more the R2000 with 4 different debits from my bank account due to my arrears amount, which actually costs fees. I phoned to query this because I never granted Rain the permission to do so. I granted them the permission to debit the invoice amount that is R535 and rather make arrangement to get this arrears up to date but the consultant stated that i am not eligible for refund due to my arrears amount.

I asked the supervisor to phone me back to rectify this but the supervisor only repeated what the customer service agent said.

I went as far as to explain that every other company that i ever had arears with contacted me and made payment arrangements to rectify the accounts and for the first time, a company took and insane ammount of money from my account which I never granted any permission. I told the supervisor that i am in no posistion to give them that ammount of money as i have other obligations but they refused to understand my needs and just repeated that i canot get a refund.

I even told the supervisor that they can keep the invoice amount and just pay me back the other money that I really need and then we make an arrangement but they still refused to refund and rather advise to make arrangement with the other outstanding amount.

I told the supervisor that i am going to report rain to my law firm because nowhere did they inform me that they have the right to debit money that I gave no consent or authorization for. They made my life even more difficult then what it actually is.

Expect a call from a lawyer.