Debiting wrong amount

Item: Rain
Rating: 1
Author: Tsholofelo M

I asked to down grade to 4GB in October 2022 but Rain decided to debit me for 5GB ... I called twice to confirm if the downgrade has been processed and the call centre agents confirmed it was. This is *********** and messes with my monthly budget.

Helpful (0)

Replies (1)

Rain's replyOfficial

05 Dec 2022, 10:32

Hi Tsholofelo

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply05 Dec 2022, 10:32

Official

Hi Tsholofelo

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain