Debiting with no authorisation!

But I don’t understand how that is my fault when I cancelled in December but your call centre agents didn’t do their part? January was my last debit because I cancelled in December!!!!!! The fact that your agents left it to run into January is not my fault! I want my money back!

Liability is not the issue! That’s putting food in front of someone and not expecting them to eat! If the Wi-Fi was not switched off, when I specifically asked Rain twice to switch it off making my post payment to be in January, is it my fault that your agents did not do it? Am I liable for switching off the service? I would go switch it off if there was a plug. When I communicated with you last month about this, it was my 4th attempt to seek assistance, hence I took it to Hello Peter because your services are very good with the debiting and phone calls but when it comes to doing the actions, you are tortoises! I’m telling you again, I did not wait until the last minute to cancel, I’ve been doing this since the 12th of December 2022! Who’s fault is it?????

If you’re not going to refund me, then you better make sure that you never ever debit from me again or else I’ll come for you and your ghetto network with strange consultants that do not know how to work a system or understand instructions! I’m sick and tired of your actions, you take advantage of people yet there are people who don’t pay you at all!