******* debiting of customers accounts after cancellation and refusal to resolve issues

Your response appears to be driven solely by the fact that this matter was raised publicly, rather than a genuine effort to resolve the issue. I must reiterate that your conduct is unacceptable and does not reflect the level of service expected from a company serving this country. Despite my repeated engagements with your team, the contract cancellation has not been honored. Furthermore, your continued deductions—even with a debit order scheduled for 25 December 2025—demonstrate a clear disregard for my requests and an ongoing pattern of misleading actions under the guise of resolving the matter. This behavior is ********* and unacceptable.

Could you clarify which September usage you are referring to? The router was collected on 5 November 2025. This situation reinforces my earlier concern regarding inaccurate billing practices. How can a contract that was cancelled on 31 October, with the router collected on 5 November, still reflect charges for usage? Furthermore, how do you justify the planned debit order for 25 December 2025? It appears there is a consistent pattern of providing incorrect information. At the time of signing up with Rain, I paid upfront, yet you now claim that I used the router and must pay later. image.png 23.26 KB

I was never given any reference number and no communication regarding that was ever communicated to me.

It is surprising that you want me to send you collection received before collection and information pertainging to collection but you are the one who appointed service provider and has all the information. What you should be focusing on is resolving the issue of billing. I have sent the email, subject line collection.