JS
John S
1 reviews | Active since Oct 2013
07 May 2026, 08:13
Debiting my account after confirmed cancellation!
'Your account balance is currently R 0 with a Normal status, and there are no active Promise-to-Pay plans. Your cancellation scheduled for April 1, 2026, is confirmed and your account is fully settled.' Notwithstanding the above confirmation on WhatsApp on the 13/4 I have received 2 further debits one on the 28/4 and another on the 5/5. Support is of little value it is an poorly constructed AI agent. I have spoken with a few humans, no conclusion.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
07 May 2026, 08:39Hi John
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply07 May 2026, 08:39
Official
Hi John
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JS
John S's updateReviewer Update
07 May 2026, 08:47I have brought my complaint to your attention on many occasions!
JS
John S's update07 May 2026, 08:47
Reviewer Update
I have brought my complaint to your attention on many occasions!
JS
John S's updateReviewer Update
11 May 2026, 10:43I provided the information they asked for on the 07/05/26 so far no reply.
I totally get where you’re coming from, and I want you to know we treat any worries about your money with the utmost seriousness. When I ask for your go-ahead before diving into things like checking your account details or making changes, it’s all about respecting your control and privacy.
About that refund, I’ll need to dig into the specifics of the debit first to really understand what’s going on. Once I’ve got the full story, I’ll break it down for you and help you figure out the next steps—refund included, if it’s due.
Let me kick things off by reviewing that transaction on your account so I can help you properly. Can I go ahead with that?
And no reply to the above comments more than a week later.
All of the replies are designed to placate not resolve, there is never a resolution with Rain!
I totally get where you’re coming from, and I want you to know we treat any worries about your money with the utmost seriousness. When I ask for your go-ahead before diving into things like checking your account details or making changes, it’s all about respecting your control and privacy.
About that refund, I’ll need to dig into the specifics of the debit first to really understand what’s going on. Once I’ve got the full story, I’ll break it down for you and help you figure out the next steps—refund included, if it’s due.
Let me kick things off by reviewing that transaction on your account so I can help you properly. Can I go ahead with that?
And no reply to the above comments more than a week later.
All of the replies are designed to placate not resolve, there is never a resolution with Rain!
JS
John S's update11 May 2026, 10:43
Reviewer Update
I provided the information they asked for on the 07/05/26 so far no reply.
I totally get where you’re coming from, and I want you to know we treat any worries about your money with the utmost seriousness. When I ask for your go-ahead before diving into things like checking your account details or making changes, it’s all about respecting your control and privacy.
About that refund, I’ll need to dig into the specifics of the debit first to really understand what’s going on. Once I’ve got the full story, I’ll break it down for you and help you figure out the next steps—refund included, if it’s due.
Let me kick things off by reviewing that transaction on your account so I can help you properly. Can I go ahead with that?
And no reply to the above comments more than a week later.
All of the replies are designed to placate not resolve, there is never a resolution with Rain!
I totally get where you’re coming from, and I want you to know we treat any worries about your money with the utmost seriousness. When I ask for your go-ahead before diving into things like checking your account details or making changes, it’s all about respecting your control and privacy.
About that refund, I’ll need to dig into the specifics of the debit first to really understand what’s going on. Once I’ve got the full story, I’ll break it down for you and help you figure out the next steps—refund included, if it’s due.
Let me kick things off by reviewing that transaction on your account so I can help you properly. Can I go ahead with that?
And no reply to the above comments more than a week later.
All of the replies are designed to placate not resolve, there is never a resolution with Rain!
JS
John S's updateReviewer Update
13 May 2026, 09:10Dear Rain, you need to try a little harder, i was in a meeting at the time and sent you a mail sharing that I was thereafter available for a call
JS
John S's update13 May 2026, 09:10
Reviewer Update
Dear Rain, you need to try a little harder, i was in a meeting at the time and sent you a mail sharing that I was thereafter available for a call
JS
John S's updateReviewer Update
13 May 2026, 10:29The contact number you are using is correct, I am available now
JS
John S's update13 May 2026, 10:29
Reviewer Update
The contact number you are using is correct, I am available now