Debiting account for a service not rendered.

Pathetic company to deal with.

I recieved the package with my Sim card in November at my place of work and I have not taken it out the box (Still at my place of work) so it has never been used so no service was rendered as they can clearly see the sim card has never been inserted into a device, I changed my banking details on the app from Capitec to FNB and yet they still debited my account of R499 from my Capitec, I fought with them to refund me the R499 as they are charging me for a service that was never used and they said that there is nothing they can do, I have in the inteim cancelled with Rain and BOOM this morning I get debited R499 AGAIN for a service I HAVE NOT USED, that is plain *****ing from the public.....