NM
Noxolo M
1 reviews | Active since Aug 2015
01 Nov 2024, 14:22
Debiting account after cancelation
I have cancelled my subscription with Rain but my account t is being debited. I received a response on the email I sent acknowledging my cancelation, not to sure if my email was sent to the right department. Also, no one is calling
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Replies (2)0
Replies (2)
Rain's replyOfficial
01 Nov 2024, 16:04Hi Noxolo,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Rain's reply01 Nov 2024, 16:04
Official
Hi Noxolo,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the cancellation and billing incurred, and we'll be in contact soon.
Regards,
rain.
NM
Noxolo M's updateReviewer Update
02 Nov 2024, 13:54Hi Noxolo,
The lack of communication at Rain is frustrating. Why am i still getting payment reminders when it was confirmed in the below email that the cancellation has been processed?
As per our telephonic conversation, we have processed the cancellation of your rainOne subscription. Please expect communication from our logistics department to arrange for the collection of the router . You can also drop off the router at one of our rain stores. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain store to you.Cheersrain South Africa
Reference Number: ***5
The lack of communication at Rain is frustrating. Why am i still getting payment reminders when it was confirmed in the below email that the cancellation has been processed?
As per our telephonic conversation, we have processed the cancellation of your rainOne subscription. Please expect communication from our logistics department to arrange for the collection of the router . You can also drop off the router at one of our rain stores. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain store to you.Cheersrain South Africa
Reference Number: ***5
NM
Noxolo M's update02 Nov 2024, 13:54
Reviewer Update
Hi Noxolo,
The lack of communication at Rain is frustrating. Why am i still getting payment reminders when it was confirmed in the below email that the cancellation has been processed?
As per our telephonic conversation, we have processed the cancellation of your rainOne subscription. Please expect communication from our logistics department to arrange for the collection of the router . You can also drop off the router at one of our rain stores. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain store to you.Cheersrain South Africa
Reference Number: ***5
The lack of communication at Rain is frustrating. Why am i still getting payment reminders when it was confirmed in the below email that the cancellation has been processed?
As per our telephonic conversation, we have processed the cancellation of your rainOne subscription. Please expect communication from our logistics department to arrange for the collection of the router . You can also drop off the router at one of our rain stores. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain store to you.Cheersrain South Africa
Reference Number: ***5