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POLANE M
1 reviews | Active since Aug 2024
01 Aug 2024, 14:13
Debited twice in one month
My account was debited twice on the 25th and on the 31st which it was not part of the agreement, when I called them, they said they will escalate the matter to management, their reason was I skipped the payment in May that's why they had to debited twice.
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Replies (2)
Rain's replyOfficial
01 Aug 2024, 14:58Hi Polane M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Aug 2024, 14:58
Official
Hi Polane M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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POLANE M's updateReviewer Update
01 Aug 2024, 15:27The payment did not go through yes in May, I agree with that my concern here is why was I not cut off so that I can be aware of that so that the payment can be arranged manual or arrange accordingly on the same month, now I am out of budget because of that two debited in one month.
PM
POLANE M's update01 Aug 2024, 15:27
Reviewer Update
The payment did not go through yes in May, I agree with that my concern here is why was I not cut off so that I can be aware of that so that the payment can be arranged manual or arrange accordingly on the same month, now I am out of budget because of that two debited in one month.