Debited twice and incorrectly aswell

My account has been debited on the 28 Jan and on the 1st of February and they state my account will be debited again on the 1 March. Like what is happening to the quality of service at Rain.... you guys were so good before......queries is not dealt with fast.......I had so much and endless problems with my 5G, I had to cancel......now I only have 4G for my son and I have billed...firstly, I am billed twice and secondly, it's also the incorrect amount