Debited my account after cancellation, many times, no refund, no service.

I have used Rain for quite a few months in 2021 and eventually gave my service to a friend of mine that wasn't quite tech savy and with that I let rain debit my account and the friend would pay me, so far everything was working quite well... Until 2022 when he had experienced massive outages and the network would not work at all.

I saw a buy 1 get 1 free special for Rains top service and I thought that this would work well for where I was staying and it did but it was highly intermittent. I wasn't happy with the rate of streaming and downloads so I took advantage of the money back guarantee within 30 days.

I cancelled the service, got the cancellation email and everything should have been all good, right? Wrong. I had told them that I would be particulary hard to get hold of over the phone so when they tried to call, I missed the call and they would email and I would email right back with the collection address for them to collect their router.

They debited my account again, and again and again, eventually I had to resort to calling them and they said they were unable to process the refund if the service was used, but typically when you cancel a service and get the confirmation regardless if it was left connected or not, it should have stopped working but it didn't.

I've tried sending emails, replying on emails, phoning, but I am not coming right. I have never been so dissapointed with this level of service from an ISP and I have dealt with tons being in the IT industry, servicing 100's of businesses.

Since I have not come right with them directly, I am now forced to publically do this when this could have been resolved in a much easier way.