DEBITED INCORRECTLY WITH A FALSE PROMISE

I HAVE BEEN A RAIN CLIENT FOR A WHILE NOW AND I HAVE BEEN PAYING THEM RELIGIOUSLY.ON MY APP IT SHOWS THE PAYMENT DATE IS DUE FOR THE 1ST. ON 25TH JAN 2024 THEY FORCE TO PULL THE PAYMENT AND IT NEVER WENT THRU BECAUSE IT IS SET FOR THE 1ST.THEY STOPPED MY DATA,I CALL THEM ON THE 25TH AND 26TH SEVERAL TIMES AND THEY PUT A PROMISE TO PAY ON THE SYSTEM ND WITH THAT THEY MENTIONED I WILL HAVE ACCESS TO MY DATA UNTIL PAYMENT IS MADE ON THE 1ST FEB.I CALLED THEM SEVERAL TIMES AND THEY KEPT SAYING THE DATA WILL BE RESTORED.I SPOKE TO DIFFERENT PEOPLE ALL FROM INDIA AND NOT SOUTH AFRICA AND A LADY SAID ON FRIDAY BEFORE END OF THE DAY THE DATA WILL BE RESTORED.THEY NEVER PUT MY DATA BACK ON ALTHOUGH THEY DID PUT A PROMISE TO PAY. IM NOT SURE WHAT WAS THE SENSE IN PUTTING PROMISE TO PAY AND NEVER RESTORE MY DATA UNTIL LAST NITE WHEN I MADE A PAYMENT.NOTHING MADE SENSE AS THE PAYMENT WAS SET FOR THE 1ST AND I STRUGGLED FOR 5 DAYS BUYING EXTRA DATA UNTIL THEY RESTORE IT BUT THEY NEVER DID UNTIL A PAYMENT WAS MADE.VERY UNFAIR.VERY WRONG OF THEM.THE APP DOES NOT EVEN ALLOW ME TO MAKE CHANGES ON MY PAYMEMT DATE BUT IT WAS SET FOR THE 1ST.