DEBITED FOR SERVICES NEVER USED

I wanted to sign up again with Rain and proceeded with my application online. I put in my card details for the payment and an amount of R479.00 was taken but to mys surprise it was not for the new purchase. I contacted the call centre and was told that this was an arrears payment for 2021!!!! I was quite confused by this as I had cancelled my Rain subscription but the agent told me that I had not made the final payment on 1 March 2021 as apparently at that time payment were made in arrears and not in advance.

This was not making any sense to me as i am not one to just skip a payment so I have gone back to my emails from Rain and I do see that I had an ongoing query with them in the Month of February. I had done a sim swap but it was never activated although I sent numerous emails and made phone calls where I kept being told that my sim card was active yet it was reflecting "queued for delivery" on my app and it was NOT WORKING. I was working from home so I was forced to cancel my subscription with Rain and get another service provider as you were not assisting me with activating the sim card. I kept being told that the systems are being upgraded and some other *******. I remember losing out on about a week's work because of this issue with Rain. Now I have been debited for an amount for 2021 for a time when I could not use the service and cancelled it because Rain failed to activate it!!!!

This is utter bull****!! I need my money back as it was you who failed to provide the service in the first place! How do you expect me to pay for service which I never received?? This is daylight *******. I need you to check your systems and go back to exactly what happened in 2021 and refund my money or put it towards the new plan that I was trying to purchase.

Imagine, five of my colleagues were asking me to assist them with making their applications online but after my money vanished they are now all hesitant to get into bed with such a company. This is really shocking that you could even do such. I need this sorted out.