TN
Thandeka N
1 reviews | Active since Jun 2025
04 Jun 2025, 07:58
DEBITED 3X, 3 DAYS IN A ROW!!!! DISAPPOINTED CUSTOMER
I AM VERY VERY ANGRY AT RAIN WIFI. I RECENTLY SIGNED UP ON THE 16TH OF MAY MY DEBIT ORDER WAS SET FOR THE 01ST OF JUNE. I HAVE BEEN DEBITED 3X!!!!!! THE DEBIT ORDER WENT OFF ON THE 01ST THEN I DIDNT HAVE NETWORK AND TRIED TO REACH THEM THE WHOLE DAY TO NO AVAIL UNTIL 5 HOURS OF TRYING, I SENT COUNTLESS EMAILS AND WHATSAPPS. THEN ON THE 02ND OF JUNE ANOTHER R649 WAS DEDUCTED! AFTER COUNTLESS CALLS I MANAGED TO GET HOLD OF AN AGENT AND EXPLAINED WHAT HAD HAPPENED SHE SAID REFUNDS TAKE 7 WORKING DAYS AND THAT I SHOULD SEND AN EMAIL WITH MY BANK STATEMENT AND SCREENSHOTS OF THE DEDUCTIONS. TO MY SURPRISE THIS MORNING WHEN I LOG INTO MY BANKING APP ANOTHER R649 HAS BEEN DEDUCTED. I AM SO DISAPPOINTED IN RAIN AND WANT TO CANCEL THEIR SERVICE THIS IS PURE BULL****. TRIED CALLING ONLY TO GET TO THE AUTOMATED MACHINE TELLING ME ABOUT THEIR WORKING HOURS IVE ALREADY SENT AN EMAIL AND WHATSAPPS ABOUT THIS. RAIN IS A ****, NEVER AGAIN!!!!
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Replies (7)0
Replies (7)
Rain's replyOfficial
04 Jun 2025, 08:26Hi Thandeka N,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply04 Jun 2025, 08:26
Official
Hi Thandeka N,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
TN
Thandeka N's updateReviewer Update
04 Jun 2025, 08:31Seems like that's what you say to all your customers that write bad reviews. I expect this to be sorted out and refunded a.s.a.p you people are ****mers and inconveniencing my life as that money is meant for my other expenses.
TN
Thandeka N's update04 Jun 2025, 08:31
Reviewer Update
Seems like that's what you say to all your customers that write bad reviews. I expect this to be sorted out and refunded a.s.a.p you people are ****mers and inconveniencing my life as that money is meant for my other expenses.
TN
Thandeka N's updateReviewer Update
04 Jun 2025, 08:47I have sent my bank statement showing the 3 debit transactions, I also sent 3 screenshots directly from my banking app. Take note of the time stamps and 3 different dates of the debit orders
TN
Thandeka N's update04 Jun 2025, 08:47
Reviewer Update
I have sent my bank statement showing the 3 debit transactions, I also sent 3 screenshots directly from my banking app. Take note of the time stamps and 3 different dates of the debit orders
TN
Thandeka N's updateReviewer Update
04 Jun 2025, 12:45No no no no no no. 3 transactions from Rain were debited from my account, since the 01st of June, reducing the amount of my bank balance. On Monday I called your offices and eventually managed to speak to a consultant her name is Anna she telephonically confirmed that she is seeing a successful transaction of R649 from Sunday morning. She said the second debit order deducted on 02 June would be refunded to me in between 5 to 7 business days. Now the 3rd debit has gone off. Double check your records and fix this **** before I take matters further
TN
Thandeka N's update04 Jun 2025, 12:45
Reviewer Update
No no no no no no. 3 transactions from Rain were debited from my account, since the 01st of June, reducing the amount of my bank balance. On Monday I called your offices and eventually managed to speak to a consultant her name is Anna she telephonically confirmed that she is seeing a successful transaction of R649 from Sunday morning. She said the second debit order deducted on 02 June would be refunded to me in between 5 to 7 business days. Now the 3rd debit has gone off. Double check your records and fix this **** before I take matters further
TN
Thandeka N's updateReviewer Update
07 Jun 2025, 15:09I have gone into the bank and they have 100% confirmed that all 3 transactions have been fully processed and are in Rain's bank account. I have sent you another updated bank statement which prove this. Rectify the situation and refund my money bank into my Capitec account.
TN
Thandeka N's update07 Jun 2025, 15:09
Reviewer Update
I have gone into the bank and they have 100% confirmed that all 3 transactions have been fully processed and are in Rain's bank account. I have sent you another updated bank statement which prove this. Rectify the situation and refund my money bank into my Capitec account.
TN
Thandeka N's updateReviewer Update
10 Jun 2025, 06:15FEEDBACK ON THIS PLEASE, WHEN AM I GETTING MY REFUND??????
TN
Thandeka N's update10 Jun 2025, 06:15
Reviewer Update
FEEDBACK ON THIS PLEASE, WHEN AM I GETTING MY REFUND??????
TN
Thandeka N's updateReviewer Update
10 Jun 2025, 08:10WHAT IS IT EXACTLY THAT YOU ARE TRYING TO RESOLVE BECAUSE THE BANK STATEMENT I SENT ON SATURDAY CLEARLY SHOWS THE 3 AMOUNTS DEBITED. WELL I AM LOSING MY PATIENCE
TN
Thandeka N's update10 Jun 2025, 08:10
Reviewer Update
WHAT IS IT EXACTLY THAT YOU ARE TRYING TO RESOLVE BECAUSE THE BANK STATEMENT I SENT ON SATURDAY CLEARLY SHOWS THE 3 AMOUNTS DEBITED. WELL I AM LOSING MY PATIENCE