******! Debit your bank account even tho u cancel your rain

I moved to Fibre end November and canceled my Rain... But they have been debiting my account every month R529! I called December and January and still nothing... They are still taking debit orders.. Now I received a email that they will be taking a debit 24 Feb... I called them again... The lady that assisted me assured me that it is canceled and no debit order Wil go off... But when I opened my email she did I used the rooter so I have to settle that account.. I'm sorry I'm going to argue this THE ROUTER IS LITERALLY PLUGGED OUT AND I MY CUPBOARD!!!!!!!! THERE IS NO ****ING WAY!!!!! please people even tho u don't use rain they Wil debit and a week before u have to pay the signal gets so bad you can't do anything that why I moved to Fibre.... When u put in a query they call u let the phone ring twice and then say they didn't get hold of u