CP
Charne P
1 reviews | Active since Oct 2021
18 Jul 2024, 14:05
Debit Orders Refund
I have cancelled my subscription in November 2023, and routers has been collected in December 2023, Rain took my Debit orders every month still, i have raised this matter and have been asked for my banking details in May and till this day my money has not been refunded.
Absolutely disgusted in the way Rain has handled this matter!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
18 Jul 2024, 14:55Hi Charne,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply18 Jul 2024, 14:55
Official
Hi Charne,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CP
Charne P's updateReviewer Update
22 Jul 2024, 06:57OH my HAT! The Routers was collected, do you really think i would leave this nasty review if i knew i still had the routers??? I REPEAT, I DO NOT HAVE THE ROUTERS!!
And upon one of my numerous phone calls to RAIN the lady that i spoke to admitted that the fault was with CCD, so sort your "logistics" out with them and pay me my money back!
And upon one of my numerous phone calls to RAIN the lady that i spoke to admitted that the fault was with CCD, so sort your "logistics" out with them and pay me my money back!
CP
Charne P's update22 Jul 2024, 06:57
Reviewer Update
OH my HAT! The Routers was collected, do you really think i would leave this nasty review if i knew i still had the routers??? I REPEAT, I DO NOT HAVE THE ROUTERS!!
And upon one of my numerous phone calls to RAIN the lady that i spoke to admitted that the fault was with CCD, so sort your "logistics" out with them and pay me my money back!
And upon one of my numerous phone calls to RAIN the lady that i spoke to admitted that the fault was with CCD, so sort your "logistics" out with them and pay me my money back!
CP
Charne P's updateReviewer Update
22 Jul 2024, 14:27I have deleted all correspondence from Rain, please see my arrogance towards this issue as a sign of how useless and frustrating my time with Rain has been. It is not my job as a customer to follow up with your miscommunication between Rain and CCD. I will be one of these pesty unhappy clients until this issue has been resolved. So do me a favor and ask CCD why they are so *********** in doing their jobs
CP
Charne P's update22 Jul 2024, 14:27
Reviewer Update
I have deleted all correspondence from Rain, please see my arrogance towards this issue as a sign of how useless and frustrating my time with Rain has been. It is not my job as a customer to follow up with your miscommunication between Rain and CCD. I will be one of these pesty unhappy clients until this issue has been resolved. So do me a favor and ask CCD why they are so *********** in doing their jobs
CP
Charne P's updateReviewer Update
23 Jul 2024, 09:41Do whatever you need to but i am not leaving this matter until it is resolved on your side, again, just proof of how i n c o m pe t e n t Rain is towards customers - if i could give you a - 100 stars I would.
CP
Charne P's update23 Jul 2024, 09:41
Reviewer Update
Do whatever you need to but i am not leaving this matter until it is resolved on your side, again, just proof of how i n c o m pe t e n t Rain is towards customers - if i could give you a - 100 stars I would.