PN
PN N
1 reviews | Active since Dec 2022
02 Dec 2022, 21:59
Debit Orders after contract cancellation - not cool!
I joined hellopeter specifically to get Rain's attention!
I cancelled my contract a few weeks back and the debit order still went off. The online support system is totally broken... no one responds, there's no online chat function, and an auto email is all I get stating that my complaint is noted with a reference number
Stop taking my money! and give me a human being to speak to.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Dec 2022, 08:13Hi Phumulani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Dec 2022, 08:13
Official
Hi Phumulani.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's replyOfficial
03 Dec 2022, 08:14Please note that the charge was for November's invoice, your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
Rain's reply03 Dec 2022, 08:14
Official
Please note that the charge was for November's invoice, your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month, and are due in the next month on your set payment date.
PN
PN N's updateReviewer Update
03 Dec 2022, 08:59Thank you for your prompt response.
However, my online portal still shows that I’m active in your system. It shows that the next payment is due on the 1st of January 2023. It’s like the system doesn’t recognise that I’m no longer a client.
Are you certain that a debit order won’t go off again on the 1st of January?
At least kindly get someone to email me and we can go through my profile and we sort it out because I feel your reply is generic.
My email address is ***
However, my online portal still shows that I’m active in your system. It shows that the next payment is due on the 1st of January 2023. It’s like the system doesn’t recognise that I’m no longer a client.
Are you certain that a debit order won’t go off again on the 1st of January?
At least kindly get someone to email me and we can go through my profile and we sort it out because I feel your reply is generic.
My email address is ***
PN
PN N's update03 Dec 2022, 08:59
Reviewer Update
Thank you for your prompt response.
However, my online portal still shows that I’m active in your system. It shows that the next payment is due on the 1st of January 2023. It’s like the system doesn’t recognise that I’m no longer a client.
Are you certain that a debit order won’t go off again on the 1st of January?
At least kindly get someone to email me and we can go through my profile and we sort it out because I feel your reply is generic.
My email address is ***
However, my online portal still shows that I’m active in your system. It shows that the next payment is due on the 1st of January 2023. It’s like the system doesn’t recognise that I’m no longer a client.
Are you certain that a debit order won’t go off again on the 1st of January?
At least kindly get someone to email me and we can go through my profile and we sort it out because I feel your reply is generic.
My email address is ***