LM
Lethabo M
1 reviews | Active since Feb 2025
01 Feb 2025, 15:46
******** debit orders
My biggest issue with Rain is that they hired non-English consultants who have little understanding of the English language. Why did they debit my account after the consultant agreed that the amount had been cancelled, as it was an error to begin with? Why did I wake up to a debit order? I've been requesting calls from the billing team, and to this date, nothing.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Feb 2025, 15:59Hey Lethabo M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply01 Feb 2025, 15:59
Official
Hey Lethabo M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
LM
Lethabo M's updateReviewer Update
01 Feb 2025, 16:16I have never made partial payments. I paid R1164 on January 26th, 2025. This was after I complained that the amount reflecting is in corrects, I was instructed to pay the R1164.00 and the other amount will be removed. Also the other amount referred to was R300 not R675. I don't make partial payments, I pay the amount due as instructed. Please refund my R675
LM
Lethabo M's update01 Feb 2025, 16:16
Reviewer Update
I have never made partial payments. I paid R1164 on January 26th, 2025. This was after I complained that the amount reflecting is in corrects, I was instructed to pay the R1164.00 and the other amount will be removed. Also the other amount referred to was R300 not R675. I don't make partial payments, I pay the amount due as instructed. Please refund my R675
LM
Lethabo M's updateReviewer Update
01 Feb 2025, 16:44What do you mean liable for the payment of a sim card cancelled io October?? How do you charge me for something which you cancelled three months ago?
Its not about something being to my liking, its about an issue that your billing team undertook to fix.
Do you even try to resolve issues or you don't care?? Long as you got the money
Its not about something being to my liking, its about an issue that your billing team undertook to fix.
Do you even try to resolve issues or you don't care?? Long as you got the money
LM
Lethabo M's update01 Feb 2025, 16:44
Reviewer Update
What do you mean liable for the payment of a sim card cancelled io October?? How do you charge me for something which you cancelled three months ago?
Its not about something being to my liking, its about an issue that your billing team undertook to fix.
Do you even try to resolve issues or you don't care?? Long as you got the money
Its not about something being to my liking, its about an issue that your billing team undertook to fix.
Do you even try to resolve issues or you don't care?? Long as you got the money
LM
Lethabo M's updateReviewer Update
01 Feb 2025, 21:30Thank you ❤️since none of the consultant can explain the amount I've cancelled the subscription. 👍🏽Enjoy my R675 and the outcome which is not to my liking
LM
Lethabo M's update01 Feb 2025, 21:30
Reviewer Update
Thank you ❤️since none of the consultant can explain the amount I've cancelled the subscription. 👍🏽Enjoy my R675 and the outcome which is not to my liking