Debit order mess

I have upgraded from 4G to 5G and they are deducting both. I have called and emailed bankstatements. The support replies that they can't see the deduction on my bankstatement and to contact them when I receive the Feb bank statement. I can not believe the half hearted attempt to resolve the issue.

I even went as far as doing a filtered search to show the deductions clearly from my internet banking page.

Don't people know that your time is precious and that every minute wasted on fixing their mistakes is time that you'll never get back.