LJ
Lisa J
1 reviews | Active since Mar 2014
18 Nov 2023, 22:03
Debit Order Date Change and Cancellation of Services from 8 Dec 2023
Logged a RAIN support incident on the app requesting for a change in debit order and cancellation of their WiFi services from the 14 December 2023 and to date l haven’t received any call form a consultant to assist in this regard. Reference Number: ***6 . RAIN SLA times are pathetic.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
19 Nov 2023, 11:11Hi Lisa Johns.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply19 Nov 2023, 11:11
Official
Hi Lisa Johns.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
LJ
Lisa J's updateReviewer Update
25 Nov 2023, 22:49Good day.
I have been waiting for the RAIN calls but not sure which numbers have been calling me. Please may l request that one of your agents calls me tomorrow to close my request. I have been disconnected at my place which is now an inconvenience. I need access to Rain WiFi till the 8 Dec 2023 only .
Regards
Lisa
I have been waiting for the RAIN calls but not sure which numbers have been calling me. Please may l request that one of your agents calls me tomorrow to close my request. I have been disconnected at my place which is now an inconvenience. I need access to Rain WiFi till the 8 Dec 2023 only .
Regards
Lisa
LJ
Lisa J's update25 Nov 2023, 22:49
Reviewer Update
Good day.
I have been waiting for the RAIN calls but not sure which numbers have been calling me. Please may l request that one of your agents calls me tomorrow to close my request. I have been disconnected at my place which is now an inconvenience. I need access to Rain WiFi till the 8 Dec 2023 only .
Regards
Lisa
I have been waiting for the RAIN calls but not sure which numbers have been calling me. Please may l request that one of your agents calls me tomorrow to close my request. I have been disconnected at my place which is now an inconvenience. I need access to Rain WiFi till the 8 Dec 2023 only .
Regards
Lisa
LJ
Lisa J's updateReviewer Update
26 Nov 2023, 19:13Goody day
As previous communicated l logged a request mod Nov stating my debit order date has to change to the 2 Dec due to me immigrating and terminating services on the 8 Dec . Please can a consultant call to me to close this off. I need WiFi at my place for work till the 8 Dec. Lastly how does the Rain billing take place?? I am on a month to month and my service has been terminated before the month is over . Am
Struggling to understand why my WiFi has been suspended after logging and incident on ur Rain app and no support has been received . Rain is so so pathetic when it comes to sure service offerings.
Lisa
As previous communicated l logged a request mod Nov stating my debit order date has to change to the 2 Dec due to me immigrating and terminating services on the 8 Dec . Please can a consultant call to me to close this off. I need WiFi at my place for work till the 8 Dec. Lastly how does the Rain billing take place?? I am on a month to month and my service has been terminated before the month is over . Am
Struggling to understand why my WiFi has been suspended after logging and incident on ur Rain app and no support has been received . Rain is so so pathetic when it comes to sure service offerings.
Lisa
LJ
Lisa J's update26 Nov 2023, 19:13
Reviewer Update
Goody day
As previous communicated l logged a request mod Nov stating my debit order date has to change to the 2 Dec due to me immigrating and terminating services on the 8 Dec . Please can a consultant call to me to close this off. I need WiFi at my place for work till the 8 Dec. Lastly how does the Rain billing take place?? I am on a month to month and my service has been terminated before the month is over . Am
Struggling to understand why my WiFi has been suspended after logging and incident on ur Rain app and no support has been received . Rain is so so pathetic when it comes to sure service offerings.
Lisa
As previous communicated l logged a request mod Nov stating my debit order date has to change to the 2 Dec due to me immigrating and terminating services on the 8 Dec . Please can a consultant call to me to close this off. I need WiFi at my place for work till the 8 Dec. Lastly how does the Rain billing take place?? I am on a month to month and my service has been terminated before the month is over . Am
Struggling to understand why my WiFi has been suspended after logging and incident on ur Rain app and no support has been received . Rain is so so pathetic when it comes to sure service offerings.
Lisa