NM
Nosipho M
1 reviews | Active since Jul 2023
30 Jul 2023, 18:35
Debit order date
This is the most pathetic company I ever dealt with there’s no accountability whatsoever I asked you guys to change my debit order date from the 25th to the 1st you guy’s agreed but yet on the 25 you disconnected my connection it’s the 3rd month now been calling you guys to rectify this nonsense but it’s not until this day Your customer service is pathetic
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
30 Jul 2023, 18:58Hi Nosipho,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply30 Jul 2023, 18:58
Official
Hi Nosipho,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
NM
Nosipho M's updateReviewer Update
30 Jul 2023, 19:01You said this before and you have done nothing sort it out my husband called you several times we really fedup of this
NM
Nosipho M's update30 Jul 2023, 19:01
Reviewer Update
You said this before and you have done nothing sort it out my husband called you several times we really fedup of this
NM
Nosipho M's updateReviewer Update
30 Jul 2023, 19:56Overdue how paid this account what do you me another pathetic excuse and my service are working
Capitec: Payment -R499.00 from SAVINGS ACCOUNT; Ref RAIN RAIN; 30-Jul. Info ***
Capitec: Payment -R499.00 from SAVINGS ACCOUNT; Ref RAIN RAIN; 30-Jul. Info ***
NM
Nosipho M's update30 Jul 2023, 19:56
Reviewer Update
Overdue how paid this account what do you me another pathetic excuse and my service are working
Capitec: Payment -R499.00 from SAVINGS ACCOUNT; Ref RAIN RAIN; 30-Jul. Info ***
Capitec: Payment -R499.00 from SAVINGS ACCOUNT; Ref RAIN RAIN; 30-Jul. Info ***
NM
Hi Moosa Charles,Kindly note that your payment date has been changed to the 1st of every monthCheersrain South Africa
Reference Number: ***
This what you sent via email and the account it’s in my husband’s name I’m not sure what are you talking about the account that’s overdue
Show me where it is overdue cause we paid this account and if you didn’t cancel the connection it wouldn’t be overdue
How is it overdue when the debit order is due on the 1st as per our agreement
Explain that please
Nosipho M's updateReviewer Update
30 Jul 2023, 20:02Hi Moosa Charles,Kindly note that your payment date has been changed to the 1st of every monthCheersrain South Africa
Reference Number: ***
This what you sent via email and the account it’s in my husband’s name I’m not sure what are you talking about the account that’s overdue
Show me where it is overdue cause we paid this account and if you didn’t cancel the connection it wouldn’t be overdue
How is it overdue when the debit order is due on the 1st as per our agreement
Explain that please
NM
Nosipho M's update30 Jul 2023, 20:02
Reviewer Update
Hi Moosa Charles,Kindly note that your payment date has been changed to the 1st of every monthCheersrain South Africa
Reference Number: ***
This what you sent via email and the account it’s in my husband’s name I’m not sure what are you talking about the account that’s overdue
Show me where it is overdue cause we paid this account and if you didn’t cancel the connection it wouldn’t be overdue
How is it overdue when the debit order is due on the 1st as per our agreement
Explain that please
NM
Nosipho M's updateReviewer Update
31 Jul 2023, 13:15No it has not changed on the app it still reflects as the 25th
Send me a proof that it has changed because you will do that same as before saying it’s changed but not
I need a proof
Email: ***
Send me a proof that it has changed because you will do that same as before saying it’s changed but not
I need a proof
Email: ***
NM
Nosipho M's update31 Jul 2023, 13:15
Reviewer Update
No it has not changed on the app it still reflects as the 25th
Send me a proof that it has changed because you will do that same as before saying it’s changed but not
I need a proof
Email: ***
Send me a proof that it has changed because you will do that same as before saying it’s changed but not
I need a proof
Email: ***
NM
Nosipho M's updateReviewer Update
31 Jul 2023, 13:30Will wait and see on the 25th and it’s the last time I’m going to deal with this
Hope it’s the last time talking to you about this
Thank you for now
Hope it’s the last time talking to you about this
Thank you for now
NM
Nosipho M's update31 Jul 2023, 13:30
Reviewer Update
Will wait and see on the 25th and it’s the last time I’m going to deal with this
Hope it’s the last time talking to you about this
Thank you for now
Hope it’s the last time talking to you about this
Thank you for now
NM
Nosipho M's updateReviewer Update
25 Aug 2023, 16:17Its the 25th and you disconnected us again after you promised it won’t happen again
NM
Nosipho M's update25 Aug 2023, 16:17
Reviewer Update
Its the 25th and you disconnected us again after you promised it won’t happen again