Debit order - bad service

I have logged a call with Rain reference number *** . As customer their system didnt take a debit order for month of March. I try to make a payment using online services their system doesnt work. I escalated the problem to support team...

Neilan Harris who I have been chatting to on support doesnt assist instead he asked for my provate banking details and CVV pin to share on email. Now which company does that asking for private information that not suppose to be shared publicly on email.

I repeatedly asked for company bankign details to EFT and he has not given them to me.

So now the debit order didnt go through and it still my fault...I asked for safer alternative solution to make eft payment I still do not get assisted