DEBIT ORDER AFTER CANCELLATION

Hi Rain,

My account has been debited with a figure of R479.00 even AFTER AN ENTIRE EMAIL THREAD CONFIRMING THAT I CANCELLED!!!! This figure needs to be put back into my account as I have explained that I had BEEEEEN trying to cancel on 31st January 2021, but your random "website update" made that impossible. I successfully cancelled on the 4th of February 2021 when your system was up for a while. Also, I disconnected and have not used your Sim/service since the 31st January.

I actually cancelled for this very reason that rain is weak, inefficient, terrible in communication, and ridiculously careless with customer service; never was your service worth what I paid (even when it looks relatively inexpensive, rain cost me so much more in money and stress in the long run!

Also, the agent I spoke to (a Nolifa Roshikombi) never even bothered to answer my last email to confirm the cancellation after she asked whether I wanted to process an immediate cancellation.

SOMEONE NEEDS TO CONTACT ME WITH AN ANSWER TO REVERSE THIS DEBIT ORDER AND CREDIT MY ACCOUNT WITH THE FIGURE YOU WRONGFULLY DEBITED!!!

DISGUSTED AND GLAD TO BE DONE WITH RAIN, S.Z. Gqoloma