Debit order

Good day Complaint – FSP number 46869 – Rain Facts -I started with Rain during the hard lockdown -From my start date up to Oct 2023 I was never disconnected. -Disconnection times for Nov 2023: Thursday 3 Nov until Monday 6 Nov Friday 10 Nov until Sunday 12 Nov Wednesday 15 Nov still off now Debit order: My debit date is the 25 th of each month. It was successfully deducted the 25 Oct for coverage for 1 Nov until 30 Nov. Contact numbers for Rain: 1.You can either log into your profile account and then state your problem 2.You can also phone support on *** TSF Outcome 1 and 6 Complaint As my debit order went through successfully my Nov cover was disconnected 3 Times. I can not log into my account as I forgot my password. I also can not click on the forget password block as the link to reset will go to my old email address. Old email address is *** I did try to change it twice with rain – but no changes were made. I ask that they must change the email address to *** If I tried to call you on the *** As soon as I punch in my id number, instead of going through to a consultant. There comes a computer voice saying “oops you did not make payment . please press 1 for payment details After that the call cuts So the 2 options you have on the Rain website is blocking me TCF outcome 1 – states clearly that FSP’s must abide my TCF – treat clients fairly. I was not treated fairly. TCF outcome 6 – states that you must make it easy for a client to complain. Nowhere is there an email address to complain. Then my debit order Rain is a FSP that has a monthly contract with their clients. You pay you have cover. You do not pay you do not have cover. My debit order went through And every time I am disconnected, I get a sms Stating that because of non payment of premium, I will be disconnected Clearly you are incorrect. You penalized me for Nov already 8 days. And it is only the 16 today. This is not proper client service and you also do not do TCF. You as a FSP are bind to the Fais act 37 of 2002 To give proper service, TCF and if a client wants to complaint. You must make it easy and not difficult as in my case. Because I can not call the *** number I cannot complaint That is why I am sending this now to Hallo Peter and ombudsman. You give me no other choice I want this to be sorted out today. I am working in a call centre, so my cell is off You are welcome to email me at *** Kind regards Paulus

Then can I make arrangements to pay double the 25 NOv