NN
Nelisiwe N
1 reviews | Active since Jul 2022
05 Jul 2022, 13:44
Debit complaint
I have had the worst experience with Rain, I've been debited 2 times and I am battling to get my refund. The advisors they have is extremely rude and when you ask to speak to a manager they either hang up or lie saying that the manager will get back to you. Their service is despicable. They refuse to send recordings when you request one and they refuse to provide the ombudsman complain process.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 Jul 2022, 14:22Hi Nelisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply05 Jul 2022, 14:22
Official
Hi Nelisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
NN
Nelisiwe N's updateReviewer Update
07 Jul 2022, 09:56Hi, I am not using the service anymore. I last used it in March
NN
Nelisiwe N's update07 Jul 2022, 09:56
Reviewer Update
Hi, I am not using the service anymore. I last used it in March
NN
Nelisiwe N's updateReviewer Update
07 Jul 2022, 13:01I already canceled the Sim card last month of which the advisor I spoke to said I'll only be debited R250 not R500 and today I've been called for a delivery of another sim card of which I didn't even order, I've had more than one call but I still haven't been called by anyon to tell me when I'm receiving my refund of R250
NN
Nelisiwe N's update07 Jul 2022, 13:01
Reviewer Update
I already canceled the Sim card last month of which the advisor I spoke to said I'll only be debited R250 not R500 and today I've been called for a delivery of another sim card of which I didn't even order, I've had more than one call but I still haven't been called by anyon to tell me when I'm receiving my refund of R250