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Carina C
1 reviews | Active since Nov 2022
01 Aug 2023, 08:51
Debit after cancelation
I cancelled my rain services on the 20th of July, spoke to an agent who confirmed I will not be debited on the 1st of Aug. Guess what, my account was debited. Phoned and asked an agent I want that call recording, wamted to speak to a supervisor or manager and got the response there is none on the floor they are in a meeting. I want my money back!
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Replies (5)0
Replies (5)
Rain's replyOfficial
01 Aug 2023, 09:50Hi Carina Coetzer.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply01 Aug 2023, 09:50
Official
Hi Carina Coetzer.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
CC
Carina C's updateReviewer Update
01 Aug 2023, 09:59I understand the service is post-paid, however, that was not explained to me when I did my cancelation request. The agent at the time told me I will not be debited. You cannot tell me one thing and 2 weeks later explain a different process. I want this sorted out.
CC
Carina C's update01 Aug 2023, 09:59
Reviewer Update
I understand the service is post-paid, however, that was not explained to me when I did my cancelation request. The agent at the time told me I will not be debited. You cannot tell me one thing and 2 weeks later explain a different process. I want this sorted out.
CC
Carina C's updateReviewer Update
01 Aug 2023, 11:00That was not my question. I want the call recording where it was confirmed I will not be debited. Imagine you have a deduction you were not prepared for, not everyone is millionaires. I haven't even used the services from the 21st.
CC
Carina C's update01 Aug 2023, 11:00
Reviewer Update
That was not my question. I want the call recording where it was confirmed I will not be debited. Imagine you have a deduction you were not prepared for, not everyone is millionaires. I haven't even used the services from the 21st.
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Carina C's updateReviewer Update
01 Aug 2023, 14:03Please do. The call took place on the 19th of July @ 16h04 pm.
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Carina C's update01 Aug 2023, 14:03
Reviewer Update
Please do. The call took place on the 19th of July @ 16h04 pm.
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Carina C's updateReviewer Update
01 Aug 2023, 18:07I WANT TO LISTEN TO THE RECORDING! YOU WILL NOT MAKE A FOOL OUT OF ME.
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Carina C's update01 Aug 2023, 18:07
Reviewer Update
I WANT TO LISTEN TO THE RECORDING! YOU WILL NOT MAKE A FOOL OUT OF ME.