oD
olga D
1 reviews | Active since Jul 2015
20 Mar 2024, 14:03
******* debit
Feb i called to request cancelation of my Rain account/subscription as the network on my side doesn't work. Spoke to Shribad who assured me that the cancelation request was successful and march i wont be debited. I even received confirmation of this on both email and SMS. Today you debited my account for a subscription that was closed and never used. I called in the morning to escalate this matter as your rude agent Milani was of no help. Till now i have not received my funds back. This is the second time now that rain does this. When am i gonna receive assistance? R499. 00 is a lot of money. I have a new service provider who i must pay that money to.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Mar 2024, 14:23Hi olga.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply20 Mar 2024, 14:23
Official
Hi olga.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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olga D's updateReviewer Update
20 Mar 2024, 14:58I refuse to accept that outcome. There was no usage for march. And no invoice for march. As soon as i requested the cancelation the account closed off successfully. This is ******* and i demand this matter to be reviewed and escalated. This is very wrong of you. Refund my funds
And i need confirmation on email confirming that the rain account/subscription is CLOSED and there will be no more debits. And when i should expect my refund
I also need the telephone discussion/recording i had with Shribad on the 20th of feb at 8:02am which confirms that there would be no more debits for march. I need to take this matter further
Im expecting a call from your seniors regarding this.
And i need confirmation on email confirming that the rain account/subscription is CLOSED and there will be no more debits. And when i should expect my refund
I also need the telephone discussion/recording i had with Shribad on the 20th of feb at 8:02am which confirms that there would be no more debits for march. I need to take this matter further
Im expecting a call from your seniors regarding this.
oD
olga D's update20 Mar 2024, 14:58
Reviewer Update
I refuse to accept that outcome. There was no usage for march. And no invoice for march. As soon as i requested the cancelation the account closed off successfully. This is ******* and i demand this matter to be reviewed and escalated. This is very wrong of you. Refund my funds
And i need confirmation on email confirming that the rain account/subscription is CLOSED and there will be no more debits. And when i should expect my refund
I also need the telephone discussion/recording i had with Shribad on the 20th of feb at 8:02am which confirms that there would be no more debits for march. I need to take this matter further
Im expecting a call from your seniors regarding this.
And i need confirmation on email confirming that the rain account/subscription is CLOSED and there will be no more debits. And when i should expect my refund
I also need the telephone discussion/recording i had with Shribad on the 20th of feb at 8:02am which confirms that there would be no more debits for march. I need to take this matter further
Im expecting a call from your seniors regarding this.