TM
Terrence M

1 reviews | Active since Mar 2025

05 Mar 2025, 14:53

******** debit

I have been using rain SIM card for over 3 years. Unfortunately I no longer afford it.

I went through the cancellation process on rain website. which I got response back via email with reference number ***6 on the 10th of February 2025

The status on the website showed that my service will be cancelled end of February.

On the 25th of February my account was debited. I raised this error because I was not suppose to be debited. I may have logged more than 5 calls and not even a response from anyone.

Now my sim status shows as active on website.

I fill like Rain is trying to **** people to use their service without a way to escape them. I wonder how many people are being ********ly debited and they can not get out of this service.

0
Replies (1)
Rain
Rain's reply05 Mar 2025, 16:41
Official
Hi Terrence,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.