Debilitatingly slow internet and NO HELP provided

My speeds have been atrocious in the Moreleta Park area. I do not know what is happening, but I have gone from 400+mb/s to less than 3mbs. I am on the best package and connected to 5G networks. I have created FOUR different tickets AND a family member has already written a HelloPeter review, yet they have done nothing to resolve the issue more than temporarily. I had one call from them, but I'm unsure if the caller was even based in South Africa and couldn't help any further than telling us to reboot our modem or reset it - which we have done multiple times.

I have even checked PingPlotter and it shows that there is no package loss or slowdown on my router - the speeds are simply slow or throttled on my account. I cannot believe I have to fight like this to even get my problem taken seriously. I am not some Tannie who doesn't know the difference between ADSL and Data.

This is DISGUSTING service. I am wholly disappointed, and I am so frustrated. I have resorted to using my mobile data as my download speeds from my browser are LITERALLY at KILOBYTES PER SECOND?

Make this make sense - I have gone 8 days without a response on my ticket. If this is not fixed, or some kind of update provided, or a response from the actual team, I am going to need to cancel this service. Not out of frustration, but because my internet is LITERALLY UNUSABLE.

UNBELIEVABLE!!!!!!