Dear Simbongile Dantile, Thank you so much, my experience with you on the phone was one of a kind

Dear Simbongile Dantile, Thank you so much, my experience with you on the phone was one of a kind. Unlike those I have had before, your demeanor was courteous and I could tell that this time I am speaking to someone with a genuine desire to assist me and indeed you did. I’m glad to have been served by someone like you. Only if Rain employed more agents of your caliber, all the complaints and misgivings about the entity’s perceived poor service will be a thing of the past. Please accept my sincere gratitude for the way you treated me, spoke to me and handled my query, please keep up the good stuff!!! Do not forget about the domestic Router for R1 you promised, I know I said lets prioritize the work one but still want it changed too. Thanks