Dear Rain Network, I am writing to formally complain about the ongoing network issues affecting m...

Dear Rain Network, I am writing to formally complain about the ongoing network issues affecting my service for the past six months. During this period, I have repeatedly contacted your support team and followed all troubleshooting steps provided, including rebooting and resetting the device, replacing the router, relocating it for better signal reception, and connecting to different towers. Despite these efforts, the service remains unreliable and unusable.I find it unacceptable that I continue to be billed for a service that has consistently failed to function properly. As a paying customer, I expect the service I am charged for to be delivered and faults to be resolved within a reasonable timeframe. I request an urgent investigation, an explanation as to why the issue remains unresolved after six months, If this matter is not resolved promptly, I will escalate my complaint to the relevant consumer protection authorities. I look forward to your response.