Dear Rain Customer Service I am writing this message out of sheer frustration due to your company’s failure to address my repeated requests for canceling my WiFi service

Dear Rain Customer Service I am writing this message out of sheer frustration due to your company’s failure to address my repeated requests for canceling my WiFi service . Despite numerous attempts to resolve this matter, I have yet to receive confirmation of my cancellation. This ongoing lack of response is unacceptable and highly unprofessional. I have sent a cancelation request 3 times already and received reference numbers #***8 on 2024/12/09, #***6 and #***6 both on 2025/01/06, and yet, my service remains active, and I continue to be charged. This has caused unnecessary stress, inconvenience, and frustration on my end.