1 reviews | Active since Jul 2021
Daylight Robery and *****
I would like to inform the whole of South Africa exactly who this people are. They are honestly a true waste of time please don't open a contract with this network provider as all they seem to do is take your money real quick then give you a device that doesn't work and to top it all off you must always call there support line for help but you need to be prepared to waste 30 minutes of your own airtime to get this people to help you but the main reason I want to post this review is to let you know that these people are committing ***** as they have deducted way more than they should for my monthly subscription which supposed to be R528 a month but I went to check my bank statement and lord behold this people charge me R1005.00. I got so mad I phoned in an told them to cancel my subscription immediately since the 24th December and now they giving me the run around just to cancel what I don't want which is a company which is *******ly taking money from people's account without there consent or permission. Also i want to let you know who ever is reading this that your India branch is completely useless and i just made a call now and the guy had me on hold for more than 7 minutes or more after i asked to speak to a manager or an official that can assist me now.I want to let the head of Rain to contact me within 48hours with my full refund and come collect your device . I am disgusted that this can happen as popi act is now in place and new rules set i wonder how yiur company is allowedto conduct such behaviour and maybe it should be reported to higher officials. People please be aware and go check your monthly statement as you might be a victim to !!!. I have all the evidence as proof should anyone need it, you can contact me on ***.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Thank you for the swift response. In all honesty I am not the person that usually goes to this lengths to get things done but I had no other option as I tried to get your employees to assist me but had no clear resolution. I however want to personally thank whoever is responding to me thank you for actually getting back to me. My address is as follows
23 Hibiscus Avenue, LA Bella Complex Unit 10, Gordon's Bay. Kindly do send me a email confirming all of the above mentioned in your mail as I would like proof of every step taken as insurance offcourse considering what I been through recently. Thanks
Thank you for the swift response. In all honesty I am not the person that usually goes to this lengths to get things done but I had no other option as I tried to get your employees to assist me but had no clear resolution. I however want to personally thank whoever is responding to me thank you for actually getting back to me. My address is as follows
23 Hibiscus Avenue, LA Bella Complex Unit 10, Gordon's Bay. Kindly do send me a email confirming all of the above mentioned in your mail as I would like proof of every step taken as insurance offcourse considering what I been through recently. Thanks
