**************** because your system is faulty after verification done

Good Day Mosa.

Your office number "does not exist" when I phone.
Please phone me back as I am already a customer.
My deal has already been paid for.
Your courier service is stalking me with messages that do not make any sense at all.

Your website does not provide any support Or the option to log a ticket?
Please phone me directly?
As you have my details already.
ref 4836

Mosa, Your according to my account with you, my activated internet is in use!
Please phone me back urgently as there is no option to log any ticket whatsoever,
of any nature.
I have given you my reference number.
There isn't even an alternative contact number on your website in the support section...

Mosa, are you aware that you have required me to follow steps on your website,
that isn't provided?
Please phone me back urgently.
You have my reference number, of my undelivered parcel;
that your couriers ripped from my hands, literally.

your couriers keep on phoning me, and then lets me answer.
Then waits 5 seconds, and goes ahead and puts the phone down in my ear.
Breathing calls from CCD Couriers phone numbers.

I forgot to mention, I recorded it from my side

Let's just be very clear here:
Mosa has Not contacted me, nor is there a section on the website to log a ticket as he claims there is

Still no feedback from this "business" at 9.30 am on 26/01/2021.

Mayza now phoned from CCD couriers to say she will have to take care of it and hopes someone will call me to deliver my modem to me?
I asked for feedback in the next hour as I was supposed to receive my modem yesterday.
"She will try, as it is a different department"

I am very confused in all of this: Will I be paying for the correct usage of the correct device and sim or will this be a different unit? or what is happening RAIN?
I have been sending as many emails to RAIN as I can find online, the entire morning, as there is no one from RAIN who has gotten back to me directly yet...

No further communication has been received from these couriers.
Can CCD Couriers please provide me with the update as promised two hours ago? I was supposed to hear from them in an hours time... It's been 120 minutes.

CCD Couriers sent an email only now claiming that they phoned me. And they never did.
"Could not get hold of you" What bulldust is this?
My phone did not even ring in the last three hours, as you the courier company did not phone at all.

Still don't have my "parcel" due to your negligence.

Just received (and recorded) another breathing call from CCD Couriers' number.
No one on that end speaks. Just drops the phone in my ear.

Please can Fanele Memela (rain Cec) get back to me regarding the usage I am not enjoying that I have paid for after Constance from Rain approved my documents;
and is now "not sufficient" for release by your couriers. The bank did not have an issue with them, however, your / your couriers tell me they have a dilemma regarding the January 2021 statement that Constance did not deem necessary.

She has caused me this delay and I require you to please assist me regarding the payment of the usage.
Mr Memela, I appreciate your feedback earlier today.
And urgently require you to please provide me with a solution as requested to you in my email at 13:41 PM today?

I hope you find it sufficient and that you will find it reasonable and therefore, make it effective.

I would appreciate your reply within the next business day, please.
As it is an urgent matter.

Fanele Memela, I have sent you an email yesterday afternoon regarding the service and payment issues I have incurred due to your staff being negligent towards service delivery.
I am paying for seven days of internet that I am not getting! And I asked that you please move my debit order date, as I am not receiving my device until the 1st due to Constance at RAIN being ill-equipped at her job. You have Not resolved my issue. You asked if it is resolved instead of assisting me as I asked. Please assist me as per my last email to you yesterday afternoon at 13:41 PM on 26 January 2021.
I addressed the email to you directly, and personally.
Please assist me urgently?
No one from your business has assisted me within the last 24 hours.

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RAIN has refused to assist me, at all, after they have "made a mistake" last week.
I am now paying for internet that they refuse to deliver to me, because their staff slipped up on the paperwork, and Approved my entire application.
Their courier delivered without issue to my office, only to come back ten minutes later making a massive scene at my workplace, (Grabbing it from me) claiming that he THOKOZA will lose his job because they claimed I made a mistake. Turned out, Constance at RAIN who approved my application wasn't supposed to, because of a "technical difficulty" that they only found with my paperwork (because they delayed the process so long on their side), after agreeing that there is no problem from the start of the application process;
As those same proof of residence documents were accepted by the bank the same week. The courier's boss tried assisting me. However, he claimed that RAIN will hold them liable because they as RAIN still did not get back to me or them regarding the entire process.
Then the support team at RAIN sends me an email (because of this online complaint), asking why I did not receive my parcel already.
Then this "support" person Fanele Memela, just never get's back to me.
Two days later, after asking for the payment date to be revised as I am not able to enjoy my internet for 7 days, (due to their negligence): They claim that I need to contact their support team all over again, because they feel the matter has been resolved. All the while there is NO contact number for RAIN or alternative contact number, email address or any section where "a ticket" can be logged online.

I have all the phone calls and emails to prove all of this...