PR
PAULINA R

1 reviews | Active since Jun 2019

07 Mar 2022, 22:01

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I bought a sim card late December 2021 just to give this month to month contract a try. I never got to even use the sim card or their service because the signal was to bad. Then boom end of February 2022 you had a nerve to go to my bank account and deduct money. I never gave you a consent to debit money from my account, I was sent a link to make once off payment when I purchase a sim card online and I did not gave anyone a consent to save my bank account. If I don't pay, I don't get service from you because we are not bided by any contract. So now all I want is my refund and deletion of my details from any of your systems because you lie to your clients. And as for access my bank account without my consent that's where a line need to be drawn. All I need is my refund. Stop robbing your customers.

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Replies (3)
PR
PAULINA R's update08 Mar 2022, 15:27
Reviewer Update
Good day

...and for long will it take to look into the matter and give feedback?
PR
PAULINA R's update10 Mar 2022, 11:24
Reviewer Update
I still havent received any communication nor feedback from you Rain
PR
PAULINA R's update14 Mar 2022, 19:27
Reviewer Update
I never used this stupid sim card of yours because it was just buffing and I decided to use another network. From my understanding you are a month to month contract and me putting my card details on the payment I was told it was for that month only I Did Not agree for any monthly payments collection on card. Just send me or give a proof that states that I agreed to Monthly payments collection. Just CANCEL this Stupid sim card of your its useless and you just robbing your customers. I need clarity on my refund before I take this matter to Ombudsman. Thank you.