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My Rain sim card was blocked due to the amount due (R300) from March, I paid the R300 on the 26th of May 2021 and my account was reactivated. My account is normally paid on the 01st of each month. I was supposed to be billed for the number of days that I used the service from the 26th to the 31st of May 2021, but to my suprise on the 01st of June the account is in arrears with an amount of R247.69 yet It was confirmed that I will charged that I will only be billed for 5 days. Please the email from Rain customer support from Neilan Harris:

Neilan Harris (rain CeC)

31 May 2021, 11:42 SAST

Hi Tshepo

Note that the amount you have settled on the 26th May, was due already on the 1st May which you missed and was suspended from service and only settled on the 26th May, remember like I said we bill in arrears, use the service 1st and then pay at month end.

Note that on the 1st June, you will only be billed for the days left in May. So you settled on the 26th May, and there was 5 days left, you will be charged on the 1st June for only those days, Cheers.

Regards

Please assist