PN
Palesa N
1 reviews | Active since Sept 2018
13 Mar 2025, 10:25
DAYLIGHT ******* BY RAIN NETWORK
DAYLIGHT *******
Rain disconnected due to non payment and they continued charging me.
I sent them an email to cancel and they responded by saying that they will not cancel my services (meaning that they will continue charging me although I am disconnected)
I am being coerced into keeping a subscription that I can no longer afford.
I do not understand why I am still being charged although they disconnected my service., while I was informed that it is a month to month service.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
13 Mar 2025, 10:55Hi Palesa,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply13 Mar 2025, 10:55
Official
Hi Palesa,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
13 Mar 2025, 11:14Hi Palesa,
Kindly note that you have five unpaid invoices, and all invoices have usage, meaning that for the past five months, you did not make payment, you were still using the services which makes you liable to settle the overdue R3,125.00.
In regard to cancelation, we will escalate for immediate cancelation, please provide us with a collection address for the router.
Regards
rain.
Kindly note that you have five unpaid invoices, and all invoices have usage, meaning that for the past five months, you did not make payment, you were still using the services which makes you liable to settle the overdue R3,125.00.
In regard to cancelation, we will escalate for immediate cancelation, please provide us with a collection address for the router.
Regards
rain.
Best regards,
Rain's reply13 Mar 2025, 11:14
Official
Hi Palesa,
Kindly note that you have five unpaid invoices, and all invoices have usage, meaning that for the past five months, you did not make payment, you were still using the services which makes you liable to settle the overdue R3,125.00.
In regard to cancelation, we will escalate for immediate cancelation, please provide us with a collection address for the router.
Regards
rain.
Kindly note that you have five unpaid invoices, and all invoices have usage, meaning that for the past five months, you did not make payment, you were still using the services which makes you liable to settle the overdue R3,125.00.
In regard to cancelation, we will escalate for immediate cancelation, please provide us with a collection address for the router.
Regards
rain.
Best regards,
PN
Palesa N's updateReviewer Update
13 Mar 2025, 14:33Please provide proof that the router was connected because according to my knowledge, the router has been disconnected since 2024. After I stopped paying.
Stop giving false information. Rain automatically disconnects when one didn't pay, which was the case with me.
Stop ****ming people!
Stop giving false information. Rain automatically disconnects when one didn't pay, which was the case with me.
Stop ****ming people!
PN
Palesa N's update13 Mar 2025, 14:33
Reviewer Update
Please provide proof that the router was connected because according to my knowledge, the router has been disconnected since 2024. After I stopped paying.
Stop giving false information. Rain automatically disconnects when one didn't pay, which was the case with me.
Stop ****ming people!
Stop giving false information. Rain automatically disconnects when one didn't pay, which was the case with me.
Stop ****ming people!
Rain's replyOfficial
13 Mar 2025, 15:10Hi Palesa,
The proof is the usage, please log in to your rain account and view your invoices, they will show your usage for each month.
Regards,
rain.
The proof is the usage, please log in to your rain account and view your invoices, they will show your usage for each month.
Regards,
rain.
Best regards,
Rain's reply13 Mar 2025, 15:10
Official
Hi Palesa,
The proof is the usage, please log in to your rain account and view your invoices, they will show your usage for each month.
Regards,
rain.
The proof is the usage, please log in to your rain account and view your invoices, they will show your usage for each month.
Regards,
rain.
Best regards,