Daylight ******* by Rain

I am so frustrated

I have called Rain and sent watsapp messages, but to no avail I cannot afford the payment of R625 and since July/August/Sept and now October to cancel but no one is cancelling i am keep getting messages that I owe R1265 for what I dont know as this is a month to month and we get data in advance. how can i pay for something i did not receive. i have several reference nos but to no avail. i am told today that my calls and messages are all about a payment plan. then clearly someone doesnt understand simple english. i am told today that they cannot cancel it as i have to pay R1265 first before i cancel. so my question is and was why why why when i have not used the services. so now i must pay for services i didnt use and if i dont pay this amount will increase - this is called DAYLIGHT *******. i was told once again today that the query is escalated and that i will be contacted but i am still waiting - i am unemployed so how am i supposed to pay. i am also told that i must make a payment plan first then only can this be cancelled. once again this is NOT ETHICAL. Rain wants to make money for something they did not give. i am sick and tired nd frustrated with the services. please help