Daylight *******

I've been with the network for a long time and have been billed incorrectly but this time I won't let it. I upgraded to the Rain one 3 months ago and this was my 2nd upgrade since subscribing with them and Rey debuted for the inactive service. Called for a refund and I'm now being hosted. Not even the call center has records of my redund but I received an email from a Leigh Adams asking for my banking details and now she's not responding to my email. I've been saying I will report their service and they think I'm joking. I'm thinking of canceling my remaining accounts because I also have one for my Parents and one for my brother on separate accounts.