DAYLIGHT *******!!

My salary date changed this month so I did the responsible thing and changed my debit date to the 1st. My monthly payment was made on the 25th March as always or your service is diconnected. To get home last night on the 15th of the month and without any warning my service is disonnected and a further payment of R739 is due and the next payment is due on the 1st of May. That makes it R2,217 over a period of 1 month. Make it make sense!!??!! And calling the call centre doesn't help because they are told what to say and do not understand accounts or how billing works. I am now being told that I was billed in arrears when Rain's billing is you are paying for the service in advance. When you connect Rain your first installment has to be made before you are connected. So how TF are you billed in arrears EVER? When your first installment is what gets you connected???!! Beyond livid. Time to move to another service provider. You are not the only service providers, Rain, to literally have the gall to charge someone R2,217 in a month and disconnect services without ANY WARNING!