HI
Hayden I

1 reviews | Active since Apr 2022

19 Jul 2025, 14:10

Daylight *******

So i cancelled my rain subscription for the month of may 2025. Informed Rain I will be away for that month. I then renewed my subscription for the month of June & made payment. I also sent back an old router & changed over to the 101 router which i received. According to Rain i had to cancel my subscription to return the old router & get a new subscription with the 101 router. (Which happened). I get a bill for July stating i owe R1238. I called iRain regarding this amount & to my suprise i was told R649 is for the month of july & R589 is for the month of June. I had made a payment on the 2nd of June which they have received & was told i am POST PAID. Now….. if I am post paid & my july payment (which i haven’t paid yet) is for June, then my june 2nd payment would be for May. But i had my service cancelled for May. So im being charged for a months service i did not have. This is daylight ******* on your part Rain. I spoke to a consultant today the 19th July & he told me that yes…. I am being charged for for my cancelled month. This is the most ridiculous thing I have ever heard & NO ONE from Rain is willing to sought this out.

0
Replies (1)
Rain
Rain's reply19 Jul 2025, 14:33
Official
Hi Hayden

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.