Day light *******

My billing cycle starts on the 15th of the month. When payment is late service is suspended until the debit is collected. On the 15th of each month I receive my 60 mins and 2 gigs of data on the 2 Sims that come along with the router. I did not receive the mins nor did I receive the data on either rain SIM card. I have contacted the call centre on numerous occasions informing them and they said it was an error and that it'll be loaded within an hour and that's the constant response I've had for the past two weeks. The mins and data for the cell SIM cards are part of the package we are paying for. It is not a free service we receive every month. Who is going to compensate me because I have to load airtime which I did not budget for?! It's the middle of my billing cycle and I haven't received the service I paid for.