day light *******

almost every month I complain about rain, I call in they listen to my problem and then refer my complaint to he billing the dept. and advise that someone will get back to me and I am still waiting from December for someone to call me. I am so tired of explaining my problem over and over again. financially I was not doing well, I explained the lady that I need to cut cost and cant afford the premium at the moment , The lady explained that i must plug out my rain and not use the services because i will get billed. I followed her advise seeing that she works for rain and she's the expert. NOW i am getting sms that i owe rain and rain tried to debit my account? Can you please go into the system and check if I used your services before you just suck a amount that you say I'm owing out of I don't know where. Please refund money owe to me.